Terms of Service
Last Updated: September 19, 2026
Welcome to Vessimora. These Terms of Service ("Terms") govern your access to and use of Vessimora.com (the "Website"), including any purchases made through the Website.
Vessimora is operated by Shanghai Pingxinhong Network Technology Co., Ltd. ("Vessimora," "we," "us," or "our").
By accessing our Website, placing an order, or otherwise using our services, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you do not agree with these Terms, please do not use the Website or purchase products from us.
These Terms should be read together with our Privacy Notice, Return & Refund Policy, Shipping Policy, and any other policies made available on the Website.
1. Website Use and Eligibility
You may use Vessimora.com only for lawful purposes and in accordance with these Terms.
By using the Website or placing an order, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you. If you use the Website on behalf of another person or organization, you represent that you are authorized to act on their behalf.
You agree not to:
- use the Website for unlawful, fraudulent, deceptive, or abusive purposes;
- interfere with the security, operation, or functionality of the Website;
- attempt to obtain unauthorized access to the Website, customer accounts, systems, or data;
- introduce viruses, malicious code, automated scraping tools, or other harmful technology;
- impersonate another person or provide intentionally false information;
- reproduce, copy, resell, exploit, or commercially use Website content without authorization; or
- use our Website in a manner that infringes the intellectual property, privacy, or other legal rights of another party.
We reserve the right to restrict or terminate access to the Website where reasonably necessary to protect our customers, business, systems, or legal rights.
2. Products, Information, Pricing and Availability
Vessimora primarily offers furniture, rugs, home furnishings, and related home and lifestyle products.
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colors, prices, availability, and other information displayed on Vessimora.com are accurate and current.
However, because of differences in screens, lighting, photography, manufacturing processes, materials, and natural product variations, the actual color, texture, grain, pattern, finish, or appearance of a product may vary slightly from what is displayed online.
Customers should carefully review all available product information, including dimensions and specifications, before purchasing furniture, rugs, or other home products.
Prices are displayed in the currency shown on the Website at the time of purchase. Applicable taxes, shipping charges, discounts, and other charges, where applicable, will be shown before the order is completed.
We reserve the right to correct genuine typographical, technical, pricing, or product-information errors. If a material error affects an order already submitted, we may contact you before fulfillment to explain the issue and provide appropriate options.
Product availability is not guaranteed until an order has been accepted and processed.
3. Orders, Payment and Order Acceptance
When you place an order through Vessimora.com, you are making an offer to purchase the selected products subject to these Terms and the information presented during checkout.
You are responsible for providing complete and accurate information, including your name, email address, telephone number, billing information, shipping address, and payment information.
Submitting an order or receiving an automated order confirmation does not necessarily mean that the order has been finally accepted or shipped.
We may reasonably decline or cancel an order where, for example:
- a product is unavailable;
- payment cannot be authorized;
- information provided with the order is materially incomplete or inaccurate;
- an obvious pricing or listing error has occurred;
- the transaction is identified as potentially fraudulent or unauthorized; or
- fulfillment would violate applicable law or these Terms.
If we cancel an order after payment has already been collected, any amount due back to you will be refunded to the applicable payment method, subject to payment-provider processing times.
You agree to provide current, complete, and accurate purchase information and to promptly notify us if information relevant to an active order changes.
4. Shipping, Delivery and Shipping Charges
Vessimora currently offers shipping options for eligible U.S. orders according to the shipping methods displayed at checkout.
Our current U.S. shipping charges are:
Standard Shipping
- Orders from $1.00 to $38.99 — $2.99
- Orders from $39.00 to $48.00 — FREE
Express Shipping
- Orders from $0.00 to $48.00 — $5.99
- Orders of $49.00 or more — FREE
The shipping method, charge, and availability applicable to your particular order will be displayed during checkout.
Shipping availability may depend on the destination, product size, product characteristics, inventory location, and other fulfillment considerations.
Any delivery estimate provided on the Website or during checkout is an estimate rather than an absolute guarantee unless expressly stated otherwise.
Customers are responsible for providing an accurate and complete delivery address. We are not responsible for delays or delivery problems caused by incorrect or incomplete information supplied by the customer.
If you believe an order has been lost, materially delayed, incorrectly delivered, or otherwise affected during transit, please contact us at service@Vessimora.com.
Additional information concerning fulfillment, shipment tracking, delivery, and shipping procedures is provided in our Shipping Policy, which forms part of these Terms.
5. Returns, Damaged Items and Refunds
We offer a 180-day return period beginning on the date you receive your order, subject to the eligibility requirements and exclusions stated in our Return & Refund Policy.
To qualify for a standard return, an item generally must be returned in substantially the same condition in which it was received, with the product and applicable components included, and accompanied by proof of purchase. Items that have been materially used, altered, damaged after delivery, or otherwise fall within an exclusion stated in our Return & Refund Policy may not qualify for return.
Do not send a return without first contacting us and receiving return instructions.
To request a return, contact:
Please include your order number and the reason for your return.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at service@Vessimora.com and provide:
- your order number;
- a description of the issue;
- photographs of the affected product;
- photographs of the packaging where relevant; and
- any other information reasonably necessary for us to review the claim.
After reviewing the information, we will provide the appropriate resolution and return instructions where required.
Refund Processing
Once an authorized return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method within 5–10 business days after approval.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account after we issue it.
Return eligibility, exclusions, return-shipping responsibility, refund calculations, and the complete return procedure are governed by our Return & Refund Policy.
This 180-day return policy does not limit any non-waivable rights that a consumer may have under applicable law.
6. Intellectual Property, Reviews and Prohibited Conduct
Unless otherwise indicated, the Website and its content—including text, graphics, logos, branding, photographs, product presentation, page layouts, icons, videos, designs, and other materials—are owned by, licensed to, or lawfully used by Vessimora or its applicable licensors.
Access to Vessimora.com does not grant you ownership of any Website content or intellectual property.
You may use the Website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, republish, sell, exploit, or create derivative commercial works from protected Website content without appropriate authorization.
If you submit a product review, photograph, feedback, comment, or other content to us, you represent that you have the right to submit that content and that it does not violate another person's intellectual property, privacy, or other rights.
Submitted content must not contain unlawful, fraudulent, threatening, defamatory, abusive, malicious, or intentionally misleading material.
We may moderate or remove user-submitted content where reasonably necessary to comply with law, protect third-party rights, maintain Website integrity, or enforce these Terms.
7. Disclaimers, Liability and Applicable Rights
We make reasonable efforts to maintain accurate product information and reliable Website functionality. However, Website availability may occasionally be interrupted by maintenance, technical problems, network failures, updates, circumstances outside our reasonable control, or other operational events.
To the maximum extent permitted by applicable law, Vessimora does not guarantee that the Website will always be uninterrupted, error-free, or continuously available.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.
Where permitted by applicable law, Shanghai Pingxinhong Network Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising solely from the use or inability to use the Website where such exclusion is legally permitted.
The Website may contain links to third-party websites or services. Such third parties operate independently from Vessimora, and their own terms and privacy practices may apply.
These Terms and any transaction conducted through the Website remain subject to all mandatory consumer-protection laws and other laws that apply to the transaction. Nothing in these Terms is intended to waive rights that cannot lawfully be waived.
We may update these Terms from time to time to reflect changes to our business, Website, policies, services, or applicable requirements. The current version will be published on this page together with its applicable Last Updated date.
8. Company Information and Contact Us
Vessimora is operated by:
Legal Business Name:
Shanghai Pingxinhong Network Technology Co., Ltd.
Brand:
Vessimora
Website:
Vessimora.com
Person in Charge:
Miao Qiuping (缪秋萍)
Registered Business Address:
No. 536 Laolu Highway, Lingang New Area, China (Shanghai) Pilot Free Trade Zone, Shanghai, China
Customer Service Email:
service@Vessimora.com
Telephone:
+86 13579842596
Customer Service Hours:
Monday-Friday, 9:00 AM-6:00 PM PDT
For questions regarding these Terms, an order, shipping, returns, refunds, or other customer-service matters, please contact us at service@Vessimora.com.
When contacting us regarding an existing order, please include your order number and sufficient information for us to identify and assist with your request.
Last Updated: September 19, 2026