Shipping Policy

Last Updated: September 19, 2026

This Shipping Policy applies to purchases made through Vessimora.com.

Vessimora is operated by Shanghai Pingxinhong Network Technology Co., Ltd. We primarily offer furniture, rugs, and home and lifestyle products to customers in the United States.

This policy explains our shipping destinations, order processing, shipping methods and charges, tracking, delivery issues, damaged or lost shipments, and related return and refund procedures.

For assistance with an order or shipment, please contact us at service@Vessimora.com.

1. Shipping Destinations

Vessimora currently primarily serves customers in the United States.

Shipping availability may depend on the customer's delivery address, the products ordered, product dimensions or weight, inventory availability, and available carrier services.

Available shipping methods for an eligible order will be displayed at checkout. If no shipping option is available for a particular address, we may be unable to ship the order to that destination.

Certain oversized furniture, rugs, or other large products may be subject to additional delivery limitations because of their dimensions, weight, or carrier requirements. Any shipping options and charges applicable to an order will be shown at checkout before payment is completed.

We do not guarantee delivery to every U.S. territory, P.O. Box, APO/FPO/DPO address, or other location where our applicable carrier cannot provide service.

If you are unsure whether we can ship a particular product to your address, please contact service@Vessimora.com before placing your order.

2. Order Processing and Fulfillment

Orders are subject to payment authorization, product availability, address verification, and fulfillment processing before shipment.

Processing time refers to the period required to verify, prepare, package, and hand an order over to the applicable shipping carrier. It is separate from the carrier's transportation or transit time.

Orders are generally processed on business days. Weekends and applicable public holidays are not considered business days.

Furniture, rugs, oversized products, multiple-item orders, or products requiring special packaging may require additional preparation time.

Once your order has been shipped, you may receive a shipping confirmation containing available tracking information.

If an unexpected fulfillment delay materially affects your order, we may contact you using the email address or other contact information provided at checkout.

Please make sure your shipping address and contact information are accurate before submitting your order. If you discover an error, contact service@Vessimora.com as soon as possible. Address changes cannot be guaranteed after an order has entered fulfillment or has been shipped.

3. Shipping Methods, Rates and Free Shipping

For eligible orders shipped within the United States, Vessimora currently offers the following shipping options:

Where more than one shipping option is available, customers may select an eligible option during checkout.

The shipping method and charge displayed at checkout for your particular order are the applicable shipping terms for that purchase.

Shipping eligibility may vary according to the delivery address, products ordered, order value, package dimensions, inventory location, or carrier availability.

The shipping charges described above are outbound shipping charges for delivering an order to the customer. They are separate from any return-shipping arrangements that may apply under our Return & Refund Policy.

Shopify recommends clearly publishing shipping methods, rates, free-shipping thresholds and expected delivery information so that customers can understand shipping costs before completing a purchase.

4. Delivery Estimates and Tracking

Available delivery information may be displayed during checkout, in your order confirmation, shipping confirmation, or tracking information.

Please note that an estimated delivery date or delivery window is an estimate and not a guaranteed delivery date, unless we expressly state otherwise.

After your order has been handed to the shipping carrier, transportation may be affected by circumstances outside our reasonable control, including:

• severe weather or natural events;
• carrier network disruptions;
• peak-season shipping volumes;
• transportation or logistical disruptions;
• incorrect or incomplete delivery information;
• remote-area delivery limitations; or
• other circumstances affecting the carrier's operations.

When tracking information is available, it will generally be provided after shipment. Tracking information may require some time to become active after the carrier receives the package.

Customers are responsible for monitoring available tracking information and ensuring that someone can receive the package where necessary, particularly for furniture, rugs, oversized products, or other shipments that may require special handling.

If tracking has not updated for an unusual period or you believe your shipment has encountered a delivery problem, contact service@Vessimora.com with your order number.

5. Lost, Delayed, Damaged or Incorrect Shipments

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, defective, incomplete, or materially different from the item ordered, please contact service@Vessimora.com as soon as reasonably possible after discovering the problem.

To help us evaluate the issue, please provide:

• your order number;
• a clear description of the problem;
• clear photographs of the product and affected area;
• photographs of the outer and inner packaging where relevant;
• a photograph of the shipping label where relevant; and
• any other information reasonably required to review the claim.

Please retain the item and its original packaging while the claim is being reviewed unless we instruct you otherwise.

Once the issue has been reviewed and verified, we will provide an appropriate resolution according to the circumstances, which may include a replacement, refund, or other appropriate remedy.

For a verified damaged, defective, or incorrect item attributable to Vessimora or the fulfillment process, the customer will not be required to bear return shipping costs where a return is required.

If tracking indicates that a package has been delivered but you cannot locate it, please check the delivery location, household members, neighbors where appropriate, and any carrier delivery notices before contacting us. We will assist with reasonable investigation of reported delivery problems, but resolution may depend on carrier records and the circumstances of the shipment.

6. Returns and Refunds Related to Shipped Orders

Vessimora provides a 180-day return period beginning on the date the applicable item is delivered to you.

For a standard return to be eligible, the product must generally:

• be returned within the applicable 180-day return period;
• be in substantially the same condition in which it was received;
• include applicable parts, components, and accessories originally supplied with it;
• be reasonably protected and packaged for return transportation; and
• be accompanied by an order number, receipt, or other reasonable proof of purchase.

Certain products may be excluded from standard returns, including personalized or custom-made products, gift cards, products expressly identified as final sale before purchase, products materially altered after delivery, or products damaged through misuse or improper handling.

All returns must be authorized before being sent. Contact service@Vessimora.com for return instructions and the applicable return destination.

The return destination may be a designated return warehouse and may differ from our registered business address. Please do not send merchandise to the registered business address unless our customer service team specifically instructs you to do so.

After an authorized returned item is received and inspected, an approved refund will generally be issued to the original payment method within 5–10 business days after refund approval. Your bank or payment provider may require additional time to post the refund.

Complete eligibility requirements, exclusions, return-shipping arrangements, and refund procedures are governed by our Return & Refund Policy.

This 180-day period should also be configured consistently in Shopify's return rules. Shopify permits merchants to define a return window based on the date an order is delivered.

7. Taxes, Duties, Address Issues and Delivery Restrictions

Applicable product prices, shipping charges, and taxes will be presented during checkout as required by the applicable checkout configuration and destination.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Vessimora is not responsible for delays resulting from inaccurate, incomplete, or outdated delivery information supplied by the customer. If a shipment is returned to us because of an incorrect address, failed delivery, refusal of delivery, or another customer-related delivery issue, please contact us so that we can determine the available next steps.

If an address correction is required, contact service@Vessimora.com as soon as possible. We cannot guarantee that a shipping address can be changed after fulfillment has begun or after a package has been transferred to a carrier.

At this time, this policy primarily addresses orders shipped to the United States. If shipping to another country or region becomes available at checkout, any applicable customs duties, import taxes, carrier fees, or destination-specific requirements may vary according to the destination and applicable law.

We reserve the right to decline or cancel shipment to an address that cannot reasonably be serviced by our available carriers. If Vessimora cancels an order because we are unable to ship it, any applicable payment collected for the canceled order will be refunded to the original payment method.

8. Customer Service and Company Information

If you have questions regarding shipping, tracking, delivery, damaged packages, returns, or refunds, please contact Vessimora using the information below.

Brand: Vessimora
Website: Vessimora.com
Legal Business Name: Shanghai Pingxinhong Network Technology Co., Ltd.
Person in Charge: Miao Qiuping (缪秋萍)
Registered Business Address: No.536 Laolu Highway, Lingang New Area, China (Shanghai) Pilot Free Trade Zone, Shanghai, China
Customer Service Email: service@Vessimora.com
Telephone: +86 13579842596
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM PDT

When contacting us about an existing order, please include your order number and the email address used to place the order so that we can locate the relevant information.

Please note that the registered business address above is provided for business identification and correspondence purposes. It should not automatically be used as a merchandise return address. Customers must contact service@Vessimora.com before returning an item to obtain the applicable return instructions and return destination.

Last Updated: September 19, 2026