Return & Refund Policy

Last Updated: September 19, 2026

At Vessimora, we want customers to shop with confidence. This Return & Refund Policy explains the conditions, procedures, and timelines applicable to returns and refunds for purchases made through Vessimora.com.

Vessimora is operated by Shanghai Pingxinhong Network Technology Co., Ltd.

Please review this policy carefully before making a purchase. By placing an order through Vessimora.com, you acknowledge this Return & Refund Policy.

1. 180-Day Return Period

Vessimora offers a 180-day return period beginning on the date you receive your order.

To be eligible under our standard return policy, you must submit your return request within 180 calendar days from the date the applicable item was delivered to you.

If products from the same order are delivered separately, the 180-day return period for each product begins on the date that particular product is delivered.

Submitting a return request does not automatically mean that the return has been approved. All returns are subject to the eligibility requirements and exclusions described in this policy.

Return requests submitted after the applicable 180-day period may be declined unless otherwise required by applicable law.

Nothing in this policy limits any non-waivable rights or remedies available to consumers under applicable law.

2. Return Eligibility and Conditions

To qualify for a standard return, the returned item must generally:

• be returned within the applicable 180-day return period;
• be in substantially the same condition in which it was received;
• include all parts, components, accessories, manuals, and other items originally supplied with the product, where applicable;
• be reasonably protected and packaged for return transportation; and
• be accompanied by the order number, receipt, or other reasonable proof of purchase.

For furniture, rugs, and other home products, customers should take reasonable care of the merchandise while it is in their possession.

Products that have been materially altered, modified, intentionally damaged, or damaged because of misuse, improper installation, improper care, or circumstances occurring after delivery may not qualify for a standard return.

The following products may also be excluded from standard returns where applicable:

• personalized or custom-made products;
• products expressly identified as final sale before purchase;
• gift cards;
• products materially altered or modified after delivery; and
• unauthorized returns sent without following the return procedure described in this policy.

If you are uncertain whether an item qualifies for return, contact us at service@Vessimora.com before sending the item.

3. How to Request a Return

To start a return, please contact:

Email: service@Vessimora.com

Your return request should include:

• your full name;
• your order number;
• the item or items you wish to return;
• the reason for the return; and
• photographs or other supporting information when relevant, particularly for damaged, defective, or incorrect items.

Our customer service team will review your request and, if the return is approved, provide the applicable return instructions and return destination.

Please do not send products to our registered business address unless our customer service team specifically instructs you in writing to do so.

The appropriate return destination may depend on the product, fulfillment location, warehouse, and circumstances of the return. The return address provided by customer service may therefore be different from our registered business address.

Returns sent to an unauthorized address or returned without following the provided instructions may experience delays or may not be accepted.

4. Damaged, Defective or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged, defective, incomplete, or materially different from the item you ordered, contact service@Vessimora.com as soon as reasonably possible after discovering the problem.

To help us evaluate and resolve the issue, please provide:

• your order number;
• a clear description of the problem;
• photographs showing the product and affected area;
• photographs of the shipping package and shipping label where relevant; and
• any other information reasonably necessary to verify the issue.

Please retain the product and its packaging while your claim is being reviewed unless we instruct you otherwise.

Once the claim has been reviewed and confirmed, we will provide an appropriate resolution based on the circumstances. Depending on the issue, this may include a replacement, refund, or other appropriate remedy.

For a verified damaged, defective, or incorrect item attributable to us or the fulfillment process, customers will not be required to bear return shipping costs where a return is required.

This section does not restrict any rights or remedies that cannot be excluded under applicable consumer-protection law.

5. Return Shipping Costs and Original Shipping Charges

For an approved return involving a product that arrived damaged, defective, or incorrect due to an error attributable to Vessimora or its fulfillment process, Vessimora will be responsible for reasonable return shipping costs where return shipment is required.

For other eligible returns initiated for reasons such as change of mind, preference, size, color, style, or the product no longer being wanted, the customer is responsible for return shipping costs unless Vessimora expressly agrees otherwise in writing or applicable law requires otherwise.

Do not send a return using collect-on-delivery (COD) or other unauthorized freight arrangements unless specifically instructed by us.

Original outbound shipping charges are generally not refundable for returns based solely on customer preference or change of mind. If the entire order is refunded because of a verified error attributable to Vessimora, any applicable original shipping charge will be handled as part of the resolution as required by the circumstances and applicable law.

For reference, our current U.S. outbound shipping rates are:

Standard Shipping: $2.99 for orders from $1.00–$38.99; FREE for orders from $39.00–$48.00.

Express Shipping: $5.99 for orders from $0.00–$48.00; FREE for orders of $49.00 or more.

These are outbound shipping charges and are separate from return-shipping costs. The shipping method and applicable charge shown at checkout govern the original order.

6. Return Inspection and Refund Processing

After an authorized return is delivered to the designated return location, the returned merchandise will be inspected to confirm its condition and eligibility.

Once the inspection is completed, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method within 5–10 business days after refund approval.

Please note that after we issue a refund, your bank, credit card company, payment processor, or other financial institution may require additional processing time before the funds appear in your account. This additional processing time is outside Vessimora's direct control.

If more than 10 business days have passed after we confirm that your refund was issued and you have not received it, please first check with your bank or payment provider and then contact us at service@Vessimora.com so that we can assist you.

Refunds are issued in accordance with the amount actually paid for the eligible returned merchandise, subject to any applicable deductions expressly permitted by this policy or applicable law.

7. Exchanges, Cancellations and Refund Exceptions

If you would like to exchange an eligible item, contact service@Vessimora.com. Exchange availability depends on product inventory and the circumstances of the request.

If the requested replacement is unavailable, we may offer an alternative resolution, including a refund where appropriate.

If you need to cancel or change an order, contact us as soon as possible. We will make reasonable efforts to accommodate the request before fulfillment begins, but we cannot guarantee cancellation or modification after an order has entered processing or has been shipped.

If an order can no longer be canceled, you may request a return after receiving the product in accordance with this policy.

Refunds will not ordinarily be issued for:

• products that do not satisfy the applicable return conditions;
• unauthorized returns;
• products materially damaged through misuse or improper handling after delivery;
• personalized or custom-made products, except where defective or otherwise required by law; or
• products clearly identified as final sale before purchase, except where applicable law provides otherwise.

Where applicable law gives you rights that are more favorable than a limitation or exclusion stated in this policy, those mandatory legal rights will apply.

8. Company Information and Customer Service

Vessimora is operated by:

Legal Business Name:
Shanghai Pingxinhong Network Technology Co., Ltd.

Brand:
Vessimora

Website:
Vessimora.com

Person in Charge:
Miao Qiuping (缪秋萍)

Registered Business Address:
No. 536 Laolu Highway, Lingang New Area, China (Shanghai) Pilot Free Trade Zone, Shanghai, China

Customer Service Email:
service@Vessimora.com

Telephone:
+86 13579842596

Customer Service Hours:
Monday-Friday, 9:00 AM-6:00 PM PDT

For return authorization, return-address instructions, damaged or defective product claims, refund-status inquiries, or other questions regarding this policy, please contact service@Vessimora.com.

Please include your order number when contacting us about an existing order so that we can assist you efficiently.

Important: Our registered business address shown above is provided for business identification and contact purposes. It should not automatically be used as a return address. Customers must contact us before returning merchandise and follow the return instructions and return destination provided for the applicable order.

Last Updated: September 19, 2026