FAQ
Last Updated: September 19, 2026
Welcome to Vessimora. This FAQ provides important information about our products, orders, shipping, returns, refunds, payments, and customer service.
Vessimora is operated by Shanghai Pingxinhong Network Technology Co., Ltd. We primarily offer furniture, rugs, and home and lifestyle products through Vessimora.com.
For additional assistance, please contact us at service@Vessimora.com.
1. What Products Does Vessimora Sell?
Vessimora offers a selection of furniture, rugs, and home and lifestyle products designed for everyday residential use.
Product dimensions, materials, colors, specifications, care instructions, and other relevant information are provided on the applicable product page whenever available. Please review the product description, dimensions, photographs, and other product information carefully before placing an order.
Because materials, manufacturing processes, lighting conditions, screen settings, and photography may affect appearance, minor variations in color, texture, grain, pattern, or finish may occur where applicable. Such normal variations do not necessarily indicate that a product is defective.
For rugs, textiles, furniture, or other items requiring specific care, customers should follow the care and maintenance instructions provided with the product or on the applicable product page.
If you have a question about a product before purchasing, please contact service@Vessimora.com.
2. How Are Orders Processed and Can I Change or Cancel an Order?
After placing an order at Vessimora.com, you should receive an order confirmation using the contact information provided during checkout.
Please carefully verify your:
- product selection;
- quantity;
- shipping address;
- billing information; and
- contact information
before completing your purchase.
If you need to request a change or cancellation, contact us as soon as possible at service@Vessimora.com.
We will make reasonable efforts to accommodate eligible changes or cancellations before an order enters fulfillment. However, once an order has been processed, prepared for shipment, or shipped, we may be unable to modify or cancel it.
If an order can no longer be canceled, you may request an eligible return after delivery in accordance with our Return & Refund Policy.
If you entered an incorrect or incomplete shipping address, contact us immediately. We cannot guarantee that an address can be changed after fulfillment has begun.
3. How Much Does Shipping Cost?
Vessimora currently offers the following shipping options for eligible orders shipped within the United States:
Standard Shipping
Orders from $1.00 to $38.99: $2.99
Orders from $39.00 to $48.00: FREE Standard Shipping
Express Shipping
Orders from $0.00 to $48.00: $5.99
Orders of $49.00 or more: FREE Express Shipping
The shipping options actually available for a particular order may depend on the products, shipping destination, order value, and fulfillment availability.
The applicable shipping method and shipping charge will be displayed during checkout before you complete your purchase.
These amounts refer to outbound order shipping charges and should not be confused with any return-shipping arrangements described in our Return & Refund Policy.
For complete shipping information, please review our Shipping Policy or contact service@Vessimora.com.
4. How Do I Track My Order and What Should I Do About Delivery Problems?
When tracking information is available, it may be sent to the email address or other contact information associated with your order.
Please allow reasonable time for tracking information to become active after shipment.
Delivery estimates may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, transportation disruptions, high-volume periods, address problems, or other logistical events.
If your tracking information indicates that your order was delivered but you cannot locate it, please first:
- verify the shipping address on your order;
- check around the delivery location;
- ask household members or neighbors where appropriate; and
- check any notice or tracking information provided by the carrier.
If you still cannot locate your package, contact us at service@Vessimora.com with your order number and relevant tracking information so that we can assist you.
For detailed information regarding shipping and delivery, please refer to our Shipping Policy.
5. What Is Vessimora's Return Policy?
Vessimora offers a 180-day return period beginning on the date you receive the applicable item.
To qualify for a standard return, the item must generally:
- be returned within the applicable 180-day return period;
- be in substantially the same condition in which it was received;
- include all applicable parts, components, accessories, and other items originally supplied with it;
- be reasonably protected and packaged for return transportation; and
- be accompanied by your order number, receipt, or other reasonable proof of purchase.
Certain products may not qualify for standard returns, including personalized or custom-made products, products expressly identified as final sale before purchase, gift cards, products materially altered after delivery, or products damaged through misuse or improper handling.
To request a return, email service@Vessimora.com before sending the product.
Please include your order number, the item you wish to return, and the reason for your return.
If your return is approved, our customer service team will provide the applicable return instructions and return destination.
Do not automatically send returns to our registered business address. The appropriate return destination may be a designated return warehouse and may differ from our registered business address.
For complete eligibility requirements, exclusions, return-shipping arrangements, and procedures, please review our Return & Refund Policy.
6. What Should I Do If My Item Arrives Damaged, Defective or Incorrect?
Please inspect your order as soon as reasonably possible after delivery.
If you receive an item that is damaged, defective, incomplete, or materially different from what you ordered, contact us at service@Vessimora.com as soon as reasonably possible after discovering the issue.
Please provide:
- your order number;
- a description of the issue;
- clear photographs of the affected product;
- photographs of the packaging and shipping label where relevant; and
- any other information reasonably necessary for us to evaluate the issue.
Please retain the affected product and its packaging while the claim is being reviewed unless we instruct you otherwise.
After reviewing and verifying the issue, we will provide an appropriate resolution based on the circumstances. Depending on the situation, this may include a replacement, refund, or other appropriate remedy.
For a verified damaged, defective, or incorrect product attributable to Vessimora or the fulfillment process, customers will not be required to bear return shipping costs where a return is required.
Please do not discard or return a damaged or incorrect product before receiving instructions from our customer service team.
7. How and When Will I Receive My Refund?
Once an authorized returned product reaches the designated return location, it will be inspected to confirm that it meets the applicable return requirements.
If your refund is approved after inspection, the refund will generally be issued to the original payment method within 5–10 business days after refund approval.
After Vessimora issues the refund, your bank, card issuer, payment processor, or other financial institution may require additional time to post the funds to your account. Such additional processing times are outside our direct control.
If more than 10 business days have passed after we confirm that your refund was issued and you have not received it, please first contact your bank or payment provider.
If the issue remains unresolved, contact us at service@Vessimora.com and provide your order number so that we can assist you.
Refund eligibility, return shipping costs, original shipping charges, exclusions, and other applicable conditions are governed by our Return & Refund Policy.
Shopify also distinguishes the merchant's processing of a refund from the subsequent processing performed by the customer's payment provider.
8. How Can I Contact Vessimora?
Vessimora is operated by Shanghai Pingxinhong Network Technology Co., Ltd.
Brand:
Vessimora
Website:
Vessimora.com
Legal Business Name:
Shanghai Pingxinhong Network Technology Co., Ltd.
Person in Charge:
Miao Qiuping (缪秋萍)
Registered Business Address:
No. 536 Laolu Highway, Lingang New Area, China (Shanghai) Pilot Free Trade Zone, Shanghai, China
Customer Service Email:
service@Vessimora.com
Telephone:
+86 13579842596
Customer Service Hours:
Monday-Friday, 9:00 AM-6:00 PM PDT
For questions regarding products, orders, shipping, returns, damaged items, refunds, or other customer-service matters, please contact us by email.
When contacting us about an existing order, please include your order number so that we can locate the relevant information more efficiently.
Please note that the registered business address above is provided for business identification and contact purposes and should not automatically be used as a return address. Contact service@Vessimora.com before returning merchandise to obtain the applicable return instructions and return destination.
Last Updated: September 19, 2026