Contact us
Last Updated: September 19, 2026
Thank you for visiting Vessimora. We are committed to providing clear, accessible, and reliable customer support before and after your purchase.
Vessimora is an online store operated by Shanghai Pingxinhong Network Technology Co., Ltd. If you have questions about our furniture, rugs, home and lifestyle products, orders, shipping, returns, refunds, damaged items, or other store-related matters, please contact us using the information below.
1. Customer Service
For general questions, product inquiries, order assistance, shipping questions, returns, refunds, or after-sales support, please contact:
Customer Service Email: service@Vessimora.com
Telephone: +86 13579842596
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM PDT
Customer inquiries received outside our customer service hours will be reviewed during the next available business period.
To help us assist you efficiently, please include your full name, order number, email address used to place the order, and a clear description of your inquiry whenever your request concerns an existing order.
2. Company Information
Vessimora is operated by the following legal business entity:
Brand Name: Vessimora
Website: Vessimora.com
Legal Business Name: Shanghai Pingxinhong Network Technology Co., Ltd.
Person in Charge: Miao Qiuping (缪秋萍)
Registered Business Address: No.536 Laolu Highway, Lingang New Area, China (Shanghai) Pilot Free Trade Zone, Shanghai, China
Customer Service Email: service@Vessimora.com
Telephone: +86 13579842596
The address above is our registered business address. Customers should not send returns to this address unless specifically instructed to do so by our customer service team.
3. Order and Product Support
If you need assistance with an order, please contact service@Vessimora.com.
We can assist with matters including:
- product information and availability;
- order confirmation and order-related questions;
- shipping and tracking questions;
- incorrect or missing items;
- damaged or defective products;
- return requests;
- refund status; and
- other after-sales issues.
For order-related inquiries, please provide your order number and the email address associated with your purchase.
If you are contacting us regarding a damaged, defective, incorrect, or incomplete item, please also provide clear photographs showing the product, the affected area, the packaging, and, where relevant, the shipping label. This information helps us verify and process your request efficiently.
4. Shipping and Delivery Questions
For orders shipped to the United States, the shipping charges currently displayed by our store are:
- Standard Shipping — Orders $1.00-$38.99: $2.99
- Free Standard Shipping — Orders $39.00-$48.00: Free
- Express — Orders $0.00-$48.00: $5.99
- Free Express Shipping — Orders $49.00 and above: Free
The shipping method available to a particular order is determined by the applicable order value and the options displayed during checkout.
If you have questions about an order that has already shipped, please include your order number and tracking information, if available, when contacting us.
Shipping charges, delivery arrangements, tracking procedures, and other shipping terms are further governed by our Shipping Policy. Where checkout information varies because of an applicable promotion or updated shipping option, the shipping charge presented and accepted at checkout applies to that order.
5. Returns and Return Eligibility
Vessimora provides a 180-day return period beginning on the date you receive your order.
To be eligible for a standard return, the item generally must:
- be returned within 180 days from the date of delivery;
- be in substantially the same condition in which it was received;
- include the original components, accessories, and other included items, where applicable; and
- be accompanied by reasonable proof of purchase.
Certain products or circumstances may be excluded from standard returns as specified in our Return & Refund Policy, including items that have been materially used, altered, damaged after delivery through customer misuse, or returned without prior authorization where authorization is required.
Do not send a return to our registered business address without authorization.
Before returning an item, contact service@Vessimora.com. Our customer service team will review the request and provide the applicable return instructions and designated return address.
The designated return address may be a warehouse or fulfillment facility and may differ from the registered business address of Shanghai Pingxinhong Network Technology Co., Ltd.
6. Damaged, Defective, Incorrect or Missing Items
If your order arrives damaged, defective, incorrect, incomplete, or materially different from what you ordered, please contact:
Please provide:
- your order number;
- the email address used for the order;
- a description of the problem;
- clear photographs of the item and affected area;
- photographs of the outer and inner packaging where relevant; and
- a photograph of the shipping label where reasonably necessary.
Our customer service team will review the information provided and determine the appropriate resolution based on the circumstances and our applicable policies.
Depending on the verified issue, the available resolution may include replacement, return, refund, or another appropriate remedy.
Please retain the product and its packaging until our customer service team has reviewed your claim and provided further instructions. Do not return a damaged or incorrect product without first contacting us.
7. Refund Processing
Once an authorized return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will generally be issued to the original payment method within 5-10 business days after refund approval.
Please note that your bank, card issuer, or payment service provider may require additional processing time before the refunded amount appears in your account. Such external processing times are outside Vessimora's direct control.
If more than the expected processing period has passed after we confirm that your refund was issued, please first check with your bank, card issuer, or payment provider. You may then contact service@Vessimora.com if further assistance is required.
Returns and refunds remain subject to the complete terms of our Return & Refund Policy.
8. Contact Form and Response Information
Customers may contact us directly by email at service@Vessimora.com or through the contact form provided on this page.
When submitting the contact form, please provide accurate information so that we can identify your request and respond appropriately. For order-related matters, including your order number will generally help us locate the relevant transaction more efficiently.
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM PDT
For returns, damaged products, refund requests, or other order-specific matters, please use the same email address associated with your order whenever possible.
Official Contact Information
Vessimora
Operated by Shanghai Pingxinhong Network Technology Co., Ltd.
Registered Business Address:
No.536 Laolu Highway, Lingang New Area, China (Shanghai) Pilot Free Trade Zone, Shanghai, China
Person in Charge: Miao Qiuping (缪秋萍)
Email: service@Vessimora.com
Telephone: +86 13579842596
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM PDT
Website: Vessimora.com
Last Updated: September 19, 2026